Section 5.33.120 Subscriber privacy.

Chapter 5.33 FRANCHISE - CABLE COMMUNICATIONS

A. Collection of information. The operator will not use the cable system to collect personally identifiable information concerning any subscriber without the prior written or electronic consent of the subscriber concerned except to obtain information necessary to render service to the subscriber or to detect the unauthorized reception of cable communications.

B. Dissemination of Information. The operator shall not disclose personally identifiable information concerning any subscriber without the prior written or electronic consent of the subscriber concerned except in the following circumstances:

1. Where the disclosure is necessary to render or conduct a legitimate business activity related to any service provided by the operator to the subscriber;

2. Where the disclosure is made pursuant to a court order authorizing such disclosure, if the subscriber is notified of such order by the operator; and

3. Where the disclosure consists only of the names and addresses of subscribers and the operator has provided the subscriber the opportunity to prohibit or limit such disclosure.

C. Access to Information. Upon written request, the operator shall make available to a subscriber all personally identifiable information regarding that subscriber which is collected and maintained by the operator at reasonable times and at a convenient place designated by the

operator. A cable subscriber shall be provided reasonable opportunity to correct any error in such information.

D. Destruction of Records. Personally identifiable information shall be destroyed by the operator when retention of that information is no longer needed.

(Ord. 2009-22, Add, 10/30/2009)